How customer and service-request information is used.

Pioneer Outdoor Services collects only the information reasonably needed to review, respond to, schedule, perform, and manage outdoor service requests and customer accounts.

Information we collect

When you submit a service request or use the customer portal, we may collect:

• Your name.
• Your phone number and/or email address.
• The service property address, city, and ZIP code.
• Driveway size, requested service frequency, sidewalk-clearing preference, and salting preference.
• Scheduling requests, service history, and customer notification preferences.
• Notes or property instructions you choose to provide.
• Technical request information such as source page, IP address, and browser user-agent information for security, troubleshooting, and abuse prevention.

How we use the information

Information may be used to determine service-area eligibility, review route capacity, prepare or confirm pricing, contact you about a request, schedule and perform work, create and maintain your customer account, support business operations, and protect Pioneer systems from misuse.

Text-message communications

If you expressly opt in to transactional SMS, Pioneer Outdoor Services may send service confirmations, schedule changes, and weather- or service-related updates to the mobile number you provide. Message frequency varies based on your service activity and weather conditions. Message and data rates may apply.

Transactional SMS consent is optional and is not a condition of purchase. You may reply STOP to opt out of text messages or HELP for help. You may also update your communication preferences in the customer portal. Opting out of SMS does not prevent us from contacting you by another method when reasonably necessary to provide requested service.

Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their marketing or promotional purposes. We may use service providers that process communications on our behalf only as necessary to provide the messaging service and operate Pioneer systems.

How information is stored

Website requests and customer records are transmitted to the shared Pioneer business platform and stored as company-scoped contact or customer records. Access is limited through authenticated administrative tools and business-unit permissions.

Sharing

Pioneer Outdoor Services does not sell customer or website service-request information. Information may be shared within Pioneer Legacy Works systems and with service providers that support hosting, communications, security, payment processing, or business operations when reasonably necessary to operate the service. Mobile numbers and SMS consent data are not shared for third-party or affiliate marketing or promotional purposes.

Retention

Request and customer information may be retained for operational, accounting, customer-service, security, consent-recordkeeping, and legal recordkeeping purposes. Information may be removed or anonymized when it is no longer reasonably needed, subject to business and legal recordkeeping requirements.

Security

Reasonable technical and administrative safeguards are used to protect customer information and website submissions. No internet transmission or storage system can be guaranteed to be completely secure.

Your choices

You may choose not to submit optional notes or other non-required information. You may change customer notification preferences in the customer portal. For questions about information previously submitted, use the published Pioneer Outdoor Services contact channel and identify the request or account involved.

Changes to this notice

This notice may be updated as the website, customer portal, service area, or Pioneer systems change. The effective date at the top of this page indicates the current version.

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